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PRIVACY POLICY

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1. Introduction
This Privacy Policy explains how Andrews Property Services Limited (“APS”, “we”, “us”, “our”) collects, uses, stores, and protects your personal information.

We are committed to handling personal information in accordance with the Privacy Act 2020 (New Zealand).

By using our website (“Website”) or providing personal information to us, you agree to the terms of this Privacy Policy.

2. What Information We Collect
Information You Provide
We may collect personal information that you voluntarily provide to us, including:

  • Name

  • Email address

  • Phone number

  • Company or organisation details

  • Project or service-related information

  • Any other information you choose to provide through forms, enquiries, or communications

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Information Collected Automatically
When you use our Website, we may automatically collect certain information, including:

  • IP address

  • Date and time of access

  • Pages viewed and interactions

  • Referring website

  • Browser type and device information

This information is generally used in an aggregated and non-identifiable format.

3. How We Use Your Information
We may use your personal information to:

  • Respond to enquiries and provide requested information

  • Prepare quotes, proposals, or service information

  • Deliver and manage our services

  • Communicate with you about your enquiry or project

  • Improve our Website, services, and user experience

  • Send relevant updates or marketing communications (where permitted by law)

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4. Cookies and Analytics
Our Website may use cookies and similar technologies to enhance your experience and understand how the Website is used.
We may use third-party services such as analytics providers to collect and analyse usage data. These providers may use cookies and similar technologies.

You can adjust your browser settings to refuse cookies, although some parts of the Website may not function as intended.

5. Disclosure of Information
We do not sell, rent, or trade your personal information.
We may disclose your information:

  • To employees, contractors, or service providers who need it to deliver our services

  • To subcontractors or suppliers involved in delivering services

  • Where required or permitted by law

  • Where necessary to protect our rights, property, or safety

Any third parties we engage are expected to handle personal information appropriately.

6. Storage and Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure.
Your information may be stored electronically using secure systems, including systems operated by third-party service providers under contractual arrangements with APS.

While we take reasonable precautions, no system is completely secure, and we cannot guarantee absolute security.

7. Retention of Information
We retain personal information only for as long as it is required for the purposes for which it was collected, or as required by law.
In many cases, this may be for a minimum period of 7 years in line with business and legal record-keeping requirements.

8. Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate.
To make a request, please contact us using the details below. We may require verification of your identity before responding.
We will respond to requests within the timeframes required under the Privacy Act 2020 (generally within 20 working days).

9. Third-Party Websites and Services
Our Website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies.

10. Marketing Communications
Where permitted, we may send you communications about our services or updates that may be of interest.
You can opt out of receiving marketing communications at any time by following the unsubscribe instructions or contacting us directly.
All electronic marketing communications will comply with the Unsolicited Electronic Messages Act 2007.

11. Social Media
We may engage with users through social media platforms (such as Facebook, Instagram, or LinkedIn).
Any interactions on these platforms are also subject to the privacy policies of those providers.

12. Changes to This Policy
We may update this Privacy Policy from time to time.
The updated version will be published on this Website and will take effect from the date of publication.

13. Contact Us
If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact:

Andrews Property Services Limited
apssale@apsltd.co.nz
0800 277 001

You can also contact our Privacy Officer regarding any privacy matters:

Privacy Officer: Mike Regan
Phone: 0800 277 001
Email: mike.regan@apsltd.co.nz

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